# Receive Slack Notifications

This document describes how to make use of the Slack Webhook Touch Handler Type to receive slack message notifications.

Slack touch handlers are used with a wide variety of touchpoints. These can require near immediate attention, a slower asynchronous approach, or even provide an easy-to-browse archive of all interactions.

# Creating the Touch Handler

Follow the steps below to create a touch handler for sending Slack notifications.

# Step 1

Start by making sure you're in the desired workspace. Click on the menu bar dropdown to choose.

Choose Workspace

# Step 2

Select the Handlers tab within the workspace view.

Select Handlers Menu

# Step 3

Click on the + New Handler button. This will launch a modal for creating new touch handlers.

New Handler Button

# Step 4

From the touch handler creation model, select Slack from the Handler type dropdown list.

Slack Handler Type Dropdown List

# Step 5

Enter the URL for your Slack Outgoing Webhook you wish to use.


Create or view your Slack webhook integrations here.

# Step 6

Click on + Create handler to complete the process.

Slack Handler Filled

# Attaching Touch Handler to Touchpoint

Follow the steps below to attach the Slack touch handler created above to one or more touchpoints.

# Step 1

Select the Touchpoints tab within the workspace view.

Select Touchpoints Menu

# Step 2

Select the touchpoint you wish to receive Slack notifications for.

Select Touchpoint

# Step 3

From the touchpoint model, click on the Edit button.

Edit Touchpoint

# Step 4

From the touchpoint edit model, type in the name of your touch handler in Handlers list. The name will autocomplete as you type.

Add Touch Handler

# Step 5

Click on the Save changes button and you're done!

Save Touchpoint

# Wait for Touchpoint Interaction

Now that your touchpoint is configured, you just wait until someone interacts with it. Once they do, you'll receive an Slack that looks something like this.

Handler Integration