# Receive SMS Notifications

This document describes how to make use of the SMS Touch Handler Type to receive text message notifications.

SMS touch handlers are commonly used with high priority touchpoints that require immediate attention or staff members that are constantly on the go.

# Creating the Touch Handler

Follow the steps below to create a touch handler for sending SMS notifications.

# Step 1

Start by making sure you're in the desired workspace. Click on the menu bar dropdown to choose.

Choose Workspace

# Step 2

Select the Handlers tab within the workspace view.

Select Handlers Menu

# Step 3

Click on the + New Handler button. This will launch a modal for creating new touch handlers.

New Handler Button

# Step 4

From the touch handler creation model, select SMS from the Handler type dropdown list.

SMS Handler Type Dropdown List

# Step 5

Enter a name, description (optional) and desired phone number.


If you don't provide a country code, it will default to 1. See wikipedia for more details.

# Step 6

Click on + Create handler to complete the process.

SMS Handler Filled

# Attaching Touch Handler to Touchpoint

Follow the steps below to attach the SMS touch handler created above to one or more touchpoints.

# Step 1

Select the Touchpoints tab within the workspace view.

Select Touchpoints Menu

# Step 2

Select the touchpoint you wish to receive SMS notifications for.

Select Touchpoint

# Step 3

From the touchpoint model, click on the Edit button.

Edit Touchpoint

# Step 4

From the touchpoint edit model, type in the name of your touch handler in Handlers list. The name will autocomplete as you type.

Add Touch Handler

# Step 5

Click on the Save changes button and you're done!

Save Touchpoint

# Wait for Touchpoint Interaction

Now that your touchpoint is configured, you just wait until someone interacts with it. Once they do, you'll receive an SMS that looks something like this.

Handler Integration